Job Description
Exciting opportunity to join a start-up, entrepreneurial environment as an e-Commerce Operations Associate in New York. Reporting into the Director, this position performs all activities (Sales, Merchandising, Customer Service, Shop Management, Finance, Stock and Warehouse Fulfillment) accurately, to a high standard and in a timely manner.
Job Description
- Work closely with founder in the buying process: generate SKUs, raise PO's, process invoices and coordinate pickups, shipping and coordinate with merchants
- Following necessary processes to support the finance team on reconciliation of the e-Commerce and the accounting systems, on revenue, COGS recognition, stock level matching and that any variances are investigated
- Create product, ensure specifications, set prices and promotional deals on the platform
- Anticipate sales and manage inventory levels accordingly
- Respond to customer queries in line with standards set and agreed response times and process refunds only where T&Cs are met
- Collate useful qualitative feedback from customer and share with other managers to assist in product development and adoption of improved practices
- Identify new opportunities to introduce sales into the customer journey, increasing the volume of sales
- To undertake ad hoc projects as required in the development of the company's objectives
Competencies and Requirement
- Experience in servicing customer queries in an online environment
- Experience of e-Commerce merchandising best price, with an understanding of user behavior
- Experience of stock management and financial procedures
- Understanding of e-Commerce fulfillment process and CMS
- High standard of written and spoken English
- Strong negotiation and communication skills
- Interest in technology and evolution of the web
- University graduate with 1-2 years experience preferred