e-Commerce Operations Associate

Job Title: e-Commerce Operations Associate
Contract Type: Permanent
Location: New York
Salary: US$43,000-$45,000
Start Date: Immediate / ASAP
Job Published: September 06, 2019 12:29

Job Description

Exciting opportunity to join a start-up, entrepreneurial environment as an e-Commerce Operations Associate in New York. Reporting into the Director, this position performs all activities (Sales, Merchandising, Customer Service, Shop Management, Finance, Stock and Warehouse Fulfillment) accurately, to a high standard and in a timely manner.

Job Description

  • Work closely with founder in the buying process: generate SKUs, raise PO's, process invoices and coordinate pickups, shipping and coordinate with merchants
  • Following necessary processes to support the finance team on reconciliation of the e-Commerce and the accounting systems, on revenue, COGS recognition, stock level matching and that any variances are investigated 
  • Create product, ensure specifications, set prices and promotional deals on the platform 
  • Anticipate sales and manage inventory levels accordingly 
  • Respond to customer queries in line with standards set and agreed response times and process refunds only where T&Cs are met
  • Collate useful qualitative feedback from customer and share with other managers to assist in product development and adoption of improved practices 
  • Identify new opportunities to introduce sales into the customer journey, increasing the volume of sales
  • To undertake ad hoc projects as required in the development of the company's objectives 

Competencies and Requirement

  • Experience in servicing customer queries in an online environment 
  • Experience of e-Commerce merchandising best price, with an understanding of user behavior
  • Experience of stock management and financial procedures 
  • Understanding of e-Commerce fulfillment process and CMS
  • High standard of written and spoken English
  • Strong negotiation and communication skills
  • Interest in technology and evolution of the web
  • University graduate with 1-2 years experience preferred


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